Hannah Capone

Work

Taking AI agents from prototype to production.

I'm a Forward Deployed AI Engineer at PolyAI, where I'm the engineer customers work with directly, from the first proof-of-concept through a live production deployment. I build AI agents that handle real customer conversations at enterprise scale, and the integrations that connect them to everything else.

Mar 2026 – present

Forward Deployed AI Engineer IV

PolyAI · New York City

Promoted to Level IV after 18 months for client delivery, technical depth, and cross-team impact.
Primary engineer for proof-of-concepts and fast-paced deployments on the Healthcare Pod, and the first point of contact for telephony integrations.
Led a proof-of-concept for an enterprise optometry company, delivering telephony, API integrations, and end-to-end call flows in about four weeks.
Co-built internal tooling with the agent orchestration team: a Slack app for editing agents straight from Slack threads, and a Jira-triggered bot that drafts pull requests.

Sept 2024 – Mar 2026

Forward Deployed AI Engineer III

PolyAI · New York City

Lead engineer and sole technical representative on a high-visibility commercial banking proof-of-concept, owning telephony, API integration, and performance reporting through a competitive bake-off that PolyAI won and turned into a multi-year enterprise contract.
Owned end-to-end delivery for one of PolyAI's largest enterprise clients, at over a million calls a month: stakeholder communication, new builds, a large-scale telephony migration, and ongoing performance monitoring.
Led SIP integrations and resolved live telephony issues across the Healthcare Pod, partnering with contact center vendors and mentoring new engineers through their first integrations.
Built integrations between client systems and PolyAI's Agent Studio, developing production AI agents in Python across healthcare, financial services, and transportation.

Summer – Fall 2023

Software Engineer Intern

toTree · New York City

Built a Java program to calculate the most cost-effective flat-rate shipping price.
Contributed to website development in Vue.js and built internal tooling.

Sept 2021 – Dec 2022

Computer Science Tutor

Fordham University HEOP · Bronx, NY

Tutored Computer Science I & II students weekly in C++, debugging, testing, and object-oriented design.

Languages & tools

Python, C++, Java, Go, SQL, REST APIs, AWS, Datadog, Git/GitHub, Jira

AI & agents

MCP, RAG, conversational AI, prompt engineering, ASR/TTS

Telephony

SIP, VoIP, TLS, UDP, RTP, CCaaS platforms (Twilio, Genesys, NICE, AWS Connect, Five9)

Projects

Things I've made on the side.

Personal project

Virtual Scrapbook

A digital scrapbook for my two favorite things, travel and collecting little scraps of everywhere I've been. Each page is a collage of photos, tickets, and postcards from a trip.

React · JavaScript · CSS · Netlify

Live site ↗Code ↗

Concept project

Local Coffee Shop

A concept site for my favorite coffee shop and bookstore in Winthrop, MA. A personal project, not affiliated with the shop.

HTML · CSS · JavaScript

Code ↗

University of Westminster

Hometeq

An ecommerce web app for home tech, built over a semester of Server Side Web Development in London.

PHP · MySQL · HTML · CSS

Code ↗

University of Westminster

To-Do List

A full-stack to-do app with a database behind it, built for Server Side Web Development in London.

Node.js · Express · MongoDB

Code ↗

Personal project

Rekord Store

My favorite records, served from a database, with each title linking out to learn more.

PHP · MySQL

Code ↗

Android app

Dice Game

An interactive human vs. computer dice game for Android.

Kotlin · Android Studio

Watch demo ↗

Plus coursework in C++ and Java from Fordham.

About me go celtics!

Engineer with a visual arts minor.

Hannah at graduation — Fordham, May 2024

I grew up in Winthrop, Massachusetts, a small seaside town just outside Boston, and now live in New York City.

I studied Computer Science at Fordham University, graduating summa cum laude in May 2024 with a 3.9 GPA, a minor in Visual Arts, and a concentration in Graphic Design. I received Fordham's Jogues Scholarship, was a member of the Alpha Sigma Nu Jesuit Honor Society, and spent a semester studying at the University of Westminster in London.

On campus I tutored Computer Science through Fordham's Higher Education Opportunity Program and was involved in Girls Who Code, the Computer Science Society, Women in STEM, and SPIRE, a women's empowerment club.

I've always lived somewhere between engineering and art, which is probably why forward deployed work suits me: it's half building, half people, and every customer is a new problem to design around.

Outside of work, I'm usually shooting film, scrapbooking, painting, or traveling.

White church with a red roof in Iceland — iceland, 2026

River running through green Icelandic hills — iceland, 2026

Friends on horseback in front of mountains — jackson hole, 2026

Bison grazing in a meadow — yellowstone, 2026

Contact

Say hello.

I'm always happy to talk about AI agents, forward deployed engineering, or anything I've made here. The best way to reach me is email.